Market action templates

Templates to help you with your communications under the Procedure for Recalls, Product Alerts and Product Corrections (PRAC).

Last updated

5 March 2025

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The following templates are referenced in the Procedure for recalls, product alerts and product corrections (PRAC)

Customer letter

Customer Letter [DOCX, 38.61 KB]

Alternate customer letter - tabulated format [DOCX, 19.68 KB]

Customer response form

Customer response form [DOCX, 34.33 KB]

Customer/distribution list

Mock Customer list [XLSX, 13.25 KB]

Public notice

Public notice [DOCX, 144.62 KB]

Reporting forms

Interim and closeout report templates (6 and 12 weeks) [DOCX, 3.6 MB]

Product types

Topics