Planned website maintenance is taking place from 11:00 pm AEDT on Friday 30 October to 6:00 am AEDT on Saturday 31 October 2026. Some pages may be temporarily unavailable. If issues continue outside this time, please contact us.

Market action templates

Templates to help you with your communications under the Procedure for Recalls, Product Alerts and Product Corrections (PRAC).

Last updated

5 March 2025

On this page:

The following templates are referenced in the Procedure for recalls, product alerts and product corrections (PRAC)

Customer letter

Customer Letter [DOCX, 38.61 KB]

Alternate customer letter - tabulated format [DOCX, 19.68 KB]

Customer response form

Customer response form [DOCX, 34.33 KB]

Customer/distribution list

Mock Customer list [XLSX, 13.25 KB]

Public notice

Public notice [DOCX, 144.62 KB]

Reporting forms

Interim and closeout report templates (6 and 12 weeks) [DOCX, 3.6 MB]

Product types

Topics