As a wholesaler, your recall procedure should cover:
the appointment of a person in charge of expediting the recall
a description of how the goods can be traced within the stock control system
quarantine arrangements for recalled goods
how you will handle goods in transit from the sponsor, or returns for credit from purchasers, (includes returns for credit that occur as a usual part of business where the recall was only to wholesale level)
record keeping, including customer lists
communication arrangements with the sponsor
the mechanism for replacing goods, if applicable.
Levels other than wholesale
For recall actions going to levels beyond you as the wholesaler, you should contact any organisations that would not be on a mailing list used by the sponsor and that you have supplied with the affected goods. Common examples include:
exporters supplied by the wholesaler
clinical trials organisations
retailers licensed to sell pharmacy-only medicines
organisations that may include the affected goods in a new combination of goods.
The Department of Health and Aged Care acknowledges First Nations peoples as the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to all Elders both past and present.