We will have limited operations from 15:00 Wednesday 24 December 2025 (AEDT) until Friday 2 January 2026. Find out how to contact us during the holiday period.
We do not regulate:
- veterinary medicines
- food
- health insurance
- cosmetics
- chemicals
- healthcare professionals.
What we don’t do
We don’t give information about any of the following subjects.
Clinical advice
We don’t provide clinical advice on medicines, health products or treatments.
- Contact your health professional
- Contact the manufacturer of the goods
- Get advice from a registered nurse by calling the Medicines Line on 1300 633 424
Information about individuals
We hold information relating to adverse events, but do not keep medical records or information on individuals. Learn more at the Office of the Australian Information Commissioner website.
Product development
We are not responsible for funding therapeutic goods development. We also don’t reimburse patients or consumers for therapeutic goods or medical services. Learn more at the Services Australia website.
Pharmaceutical Benefits Scheme (PBS)
We don’t make recommendations or decisions about the PBS. We also don’t give information about PBS-included medicines. Learn more by calling Medicare on 13 22 90
Prescription pads
We don’t supply prescription pads for healthcare professionals. To get prescription pads, call Medicare on 13 22 90
Industries we do not regulate
We do not regulate the industries outlined below. Contact the agencies directly for information.
Veterinary medicine regulation
Food regulation
Health insurance regulation
Cosmetics and chemicals regulation
Health practitioner regulation
More information
- Learn about therapeutic goods
- Learn about food and medicine regulation
- Visit the Department of Health, Disability and Ageing website