TGA operations over the holiday period, 2015-16

The TGA will have limited operations from Friday 25 December 2015 until Sunday 3 January 2016.

Urgent contact information

Routine recalls will be attended to from 4 January, please email details to: recalls@tga.gov.au

Report a problem

If you are experiencing an adverse event or think you may be experiencing one, please seek advice from a health professional as soon as possible. The adverse event should then be reported to the TGA.

Please do not call the TGA in an emergency. If you need urgent medical help call 000. If you have experienced an overdose or suspected poisoning, call the Poisons Information Centre, 24 hours a day on 13 11 26.

To report a problem with a medical device or a medicine, please use the online reporting forms.

Special Access Scheme (SAS) arrangements

Medical practitioners can supply goods to seriously ill patients without the approval of the TGA as long as the medical practitioner notifies the TGA within 28 days, using a Category A form.

If there is an urgent medical need for a patient to get access to a product under category B of the SAS, please write: 'URGENT: RESPONSE ASAP' on the SAS Category B application

• Email applications to sas@tga.gov.au
• Fax to 02 6232 8112

There will be a very limited service provided for the processing of SAS Category B applications.

Mail and freight delivery services

The TGA will not be taking receipt of mail and freight items from 12:00 on 24 December 2015 through to 08:00 on 4 January 2016.