We will have limited operations from 15:00 Wednesday 24 December 2025 (AEDT) until Friday 2 January 2026. Find out how to contact us during the holiday period.
The TGA will have limited operations from Friday 25 December 2015 until Sunday 3 January 2016.
Urgent contact information
| Enquiry | Contact |
|---|---|
| Urgent recalls - contact number for industry | 0412 205 568 |
| Export of blood and human tissue | 0434 604 208 0478 489 244 |
Routine recalls will be attended to from 4 January, please email details to: recalls@tga.gov.au
Report a problem
If you are experiencing an adverse event or think you may be experiencing one, please seek advice from a health professional as soon as possible. The adverse event should then be reported to the TGA.
Please do not call the TGA in an emergency. If you need urgent medical help call 000. If you have experienced an overdose or suspected poisoning, call the Poisons Information Centre, 24 hours a day on 13 11 26.
To report a problem with a medical device or a medicine, please use the online reporting forms.
Special Access Scheme (SAS) arrangements
Medical practitioners can supply goods to seriously ill patients without the approval of the TGA as long as the medical practitioner notifies the TGA within 28 days, using a Category A form.
If there is an urgent medical need for a patient to get access to a product under category B of the SAS, please write: 'URGENT: RESPONSE ASAP' on the SAS Category B application
- Email applications to sas@tga.gov.au
- Fax to 02 6232 8112
There will be a very limited service provided for the processing of SAS Category B applications.
Mail and freight delivery services
The TGA will not be taking receipt of mail and freight items from 12:00 on 24 December 2015 through to 08:00 on 4 January 2016.
