On 8 July 2022 we notified users that some BiPAP patients have received replacement devices installed by Philips with incorrect settings.
Philips have since completed their review of patients who have received a replacement BiPAP device. Anyone identified as receiving a device with incorrect settings has been contacted.
Philips are reviewing the replacement CPAP devices to ensure they were installed by Philips with correct settings. If Philips identify an error with your settings they will contact you to fix your device.
The review of BiPAP and CPAP devices did not include devices where -
- Philips uploaded settings from its patient management platform
- The patient provided Philips with their SD card
Update on repair / replacement program
Philips has now commenced the repair/replacement for A Series BiPAP devices.
How long can I use my device once the foam is replaced?
Philips Bi-Level PAP and CPAP devices have a 5-year service life. This information is in the Instructions for Use document.
Power cords supplied with CPAP, Bi-Level PAP and ventilators.
Philips have identified that some sleep and respiratory care devices have been supplied with a ‘light duty’ power cord (IEC52). These devices should instead have ‘ordinary duty’ power cord (IEC53).
Your device is safe to use with the light duty cord in a home setting. Philips will be contacting patients who have these cords offering a replacement if you would like one. Philips is also working with hospitals to organise replacement cords.