On 10 January 2023, Philips expanded their Product Defection Correction for the HeartStart AEDs. Due to customer feedback and complaints, Philips is notifying additional customers who may have received affected HeartStart AED machines who were not aware of the initial notification.
Philips has advised that corrected pads will be shipped in early 2023 to customers affected by the problem.
Philips has received 151 complaints since 2010, of which 36 were received in 2022.
The Department of Health and Aged Care acknowledges First Nations peoples as the Traditional Owners of Country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to all Elders both past and present.