Medical devices affected by 3G network closure in October 2024

Medical devices and products like personal medical alarms could be affected by mobile network operators switching off 3G.

3G has been in use since the early 2000s but is being decommissioned in place of the advanced 4G and 5G networks.

From 28 October 2024, Telstra and Optus are switching off their third-generation networks. TPG Telecom/Vodafone already did so at the start of 2024.

All providers have released information to help people update their phones and plans.

Devices that could be affected

Not all devices will be affected. Older devices that rely exclusively on 3G for data transmission or to make calls are more likely to be at risk.

There will be no data, texts, calls, or even the ability to contact triple-0 if you're on the 3G network.

This change also affects some 4G products that still rely on 3G services to make emergency calls.

Newer devices that use Wi-Fi, 4G, 5G, or Bluetooth for calls and data transmission are not expected to be impacted.

Some of the devices regulated by the TGA that may be impacted by the 3G network closure include:

• Monitoring devices for cardiac resynchronisation therapy (CRT)
• Pacemakers, implantable cardioverter defibrillators (ICD)
• Glucose data transmitters
• Continuous Positive Airway Pressure (CPAP) therapy machines
• Telehealth devices
• Wearable health monitors
• Portable automated external defibrillators (AED)
• Other medical devices that rely on 3G network

Other products not regulated by the TGA but may also be impacted by the 3G network shutdown include:

• Personal safety pendants
• Fall detection systems
• Home security alarms
• GPS tracking devices (for elderly or vulnerable individuals)
• Smartwatches with emergency features
• Non-medical alert systems
• Automated medication dispensers
• Basic emergency response devices
• Mobile communication devices used by care providers

Some goods may have come into Australia from overseas suppliers or online. Even if they claim 4G, some of these devices may not work on Australian networks.

Users should exercise caution about using products that do not meet Australian requirements. See, Telstra's page 3G is closing for more information.

For users and consumers

The TGA is not aware of implantable devices affected by the 3G network shutdown that will cause the implantable device to stop functioning; however, communication to the remote monitoring systems may be impacted. 

Seek help from your supplier or place of purchase if you think your device might use 3G. You may need to replace your device.

If the call or data transmission functions are critical to you, replace with a model that will continue to deliver those functions.

Check if your phone or remote requires the 3G network if it pairs with your device.

Make sure your devices are still working after the 3G switch off on 28 October 2024.

For more information see, AMTA’s Frequently Asked Questions.

For manufacturers and suppliers

Manufacturers and suppliers of 3G-enabled medical devices should proactively inform customers and health professionals about the risks and what they need to do.

In the lifecycle of medical devices, sponsors have a regulatory responsibility to minimise all risks.

When preparing patient or user communication, consider any language barriers and risk factors. Those living in rural or regional areas or receiving care.