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Request to cancel an ARTG entry
Do not request cancellation if your product is still being supplied in (or exported from or imported to) Australia.
Annual charges and cancellations
Deadline for requests
To avoid incurring an annual charge for the next financial year, we must receive cancellation requests by 5:00 pm, 30 June.
If we don't receive your request by this time, the entry(ies) will incur an annual charge for the following financial year.
An annual charge for the current financial year still remains payable after an entry has been cancelled.
Annual charge exemption
An entry that has pre-qualified for an annual charge exemption in a given financial year will not pay an annual charge for that financial year unless it generates greater than $0 turnover.
How to cancel
After logging into the TGA Business Services (TBS) portal, you can submit cancellation requests if you are the sponsor and have the submitter system role. Agents cannot request cancellations on behalf of a sponsor.
Select the Sponsor Cancellation link in the Applications menu.
Before you can select the ARTG entry(ies) you wish to cancel, you have to read and agree to the conditions of use.
If you agree, you will then see a list of all ARTG entries for your company. Select each entry you wish to cancel by selecting the check box for each. The entry will also appear in a shaded box on the left of screen.
Once you have made your selection(s), select the Submit button on the bottom right of the TBS window. You will then be prompted to confirm your request.
Cancellations lodged in TBS are processed within 5 business days.
If you don’t have access to TBS, you can:
- register for access by following the instructions at TGA Business Services: getting started with the TGA.
- use our paper-based form to request a cancellation.
If you are experiencing any difficulties cancelling your ARTG entries in TBS, please contact the TGA Business Services helpdesk.
Alternatively, you can request a cancellation with our paper-based form:
- Request to cancel an entry/entries from the Australian Register of Therapeutic Goods (ARTG) (pdf,95kb)
- Request to cancel an entry/entries from the Australian Register of Therapeutic Goods (ARTG) (docx,149kb)
Cancellation requests on the paper form that are accurate and complete are processed within 10 business days.
Send completed forms to TGA Business Services. Please note that if you send your form by post, you will need to send it in sufficient time for us to receive it by 30 June.
If you need any help filling out the form, please contact the TGA Business Services helpdesk.