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Contact the TGA
We are currently receiving a high volume of calls and lines are likely to be busy. If your enquiry is not urgent, please email firstname.lastname@example.org for assistance.
If you are looking for information relating to COVID-19, we are publishing regular updates on the COVID-19: Information on medicines and medical devices web page.
If you have an enquiry about a medicine, medical device or other therapeutic good, the Therapeutic Goods Administration (TGA) may be able to assist you.
Some common questions are answered on these pages:
We can't answer some questions
We can't answer questions that aren't about therapeutic goods. These questions should be directed to the appropriate agency or body. A list of appropriate contacts on particular topics is provided below.
|Veterinary medicines||Australian Pesticides and Veterinary Medicines Authority||+61 2 6770 2300|
|Food||Food Standards Australia New Zealand||+61 2 6271 2222|
|Health insurance||Australian Prudential Regulation Authority||+61 2 6215 7900|
|Cosmetics and chemicals||National Industrial Chemicals Notification and Assessment Scheme||+61 2 8577 8800|
|Health practitioners||Australian Health Practitioner Regulation Agency||+61 3 9092 1995|
Be aware that we don't research or develop therapeutic goods, give clinical advice to individuals, recommend products, or make decisions on subsidies. We can't respond to enquiries on these topics.
How to contact the TGA
If you have an enquiry for the TGA, you can contact us through one of the methods listed below.
Simple enquiries can generally be answered quickly by phone. Complex enquiries will take time to properly address. We ask you send more complex enquiries via email, fax or post.
Hours: Monday to Friday, 9:00am to 5:00pm (AEST excluding public holidays)
People who are deaf, hard of hearing and/or have a speech impairment can call the TGA through the National Relay Service. TTY or computer with modem users phone 1800 555 677 then ask for 1800 020 653. Speak and listen (speech-to-speech relay) users phone 1800 555 727 then ask for 1800 020 653.
Non-English speakers can use the Translating and Interpreting Service. They can be contacted at 131 450, or outside of Australia at +613 9268 8332.
|Fax||02 6203 1605|
|Postal Address||TGA, PO Box 100, Woden ACT 2606, Australia|
Other contact points
If your question relates to a specific function of the TGA, you may be able to resolve it through one of these alternative contact points.
Due to privacy considerations the TGA does not publish individual staff members' contact details.
- Advertising claims
- Authorised prescribers
- Blood and tissues
- Clinical trials
- Complementary medicines
- eBusiness services
- Manufacturing therapeutic goods
- Media enquiries
- Medical devices or IVDs
- Over-the-counter (OTC) medicines
- Payments or invoices
- Prescription medicines
- Problem reporting
- Recalls of medicines or medical devices
- Scheduling of medicines or poisons
- Special access scheme
Our customer service standards
For details on the service you can expect from our customer service representatives and what happens to information you provide, refer to the TGA customer service standards page.