Contact the TGA

If you are not sure who to contact, please telephone our Information line on 1800 020 653 or email

About the Information line - 1800 020 653

The Information line is the main contact point for the TGA, providing a dedicated phone line from Monday to Friday, 9:00am to 5:00pm (AEST excluding public holidays).

Our staff on the information line are the first point of contact for enquirers approaching the TGA, including those with general enquiries and those who are unsure which area they need to speak to.

To speak with a TGA representative, call 1800 020 653 (freecall within Australia). If you are using a mobile phone that does not allow 1800 line calls, please call 02 6232 8644.

International callers

If you are calling from overseas please call +61 2 6232 8644.

National Relay Service

Users with a hearing or speech impairment can call through the National Relay Service:

  • TTY or computer with modem users phone 1800 555 677 then ask for 1800 020 653
  • Speak and listen (speech-to-speech relay) users phone 1800 555 727 then ask for 1800 020 653

Making a complaint

All complaints received by the TGA are carefully prioritised. We value all information about cases of potential non-compliance and regularly adjust our strategies for prioritisation in response to new information or trends.

We take a risk-based approach to complaints which is consistent with our approach to regulating therapeutic goods. The actions we take reflect the likely risks associated with non-compliance.

Related information:

Other information lines

If your enquiry relates to a specific function of the TGA, you may find the alternative contact points listed below helpful in dealing with your particular enquiry.

Due to privacy considerations the TGA does not publish individual staff members' contact details.



  • Street address: TGA, 136 Narrabundah Lane, Symonston ACT 2609, Australia
  • Postal address: TGA, PO Box 100, Woden ACT 2606, Australia


  • 02 6203 1605

Standards of service you can expect from TGA Information lines

The way we handle each enquiry depends on the nature and complexity of the request, and we strive to meet the service commitment outlined in the TGA customer service standards, that is:

  • acknowledge your letters and emails within 5 working days and ensure that our responses to you are timely, relevant and easy to understand
  • where a full response cannot be provided within 5 working days, advise you when a response can be expected and keep you informed on progress if the issue is complex
  • provide a courteous, efficient telephone service
  • aim to respond to voice mail messages within 2 working days.

Privacy information

For general privacy information, see: Privacy.

The TGA collects personal information from you in order to respond to your enquiry. You are free to deal with the TGA anonymously or under a pseudonym, but doing so may in some circumstances mean we are unable to follow up on your enquiry.

Sometimes, people making enquiries give personal information about other people in their phone call or email to the TGA. We discourage you from giving us that kind of information unless it is absolutely necessary; but where you do provide us with such information, the TGA manages that information in accordance with the Privacy Act 1988.