Contact the TGA
If you are not sure who to contact, please telephone our Information line on 1800 020 653 or email email@example.com.
About the Information line - 1800 020 653
The Information line is the main contact point for the TGA, providing a dedicated phone line from Monday to Friday, 9:00am to 5:00pm (AEST excluding public holidays).
Our staff on the information line are the first point of contact for enquirers approaching the TGA, including those with general enquiries and those who are unsure which area they need to speak to.
To speak with a TGA representative, call 1800 020 653 (freecall within Australia). If you are using a mobile phone that does not allow 1800 line calls, please call 02 6232 8644.
If you are calling from overseas please call +61 2 6232 8644.
National Relay Service
Users with a hearing or speech impairment can call through the National Relay Service:
- TTY or computer with modem users phone 1800 555 677 then ask for 1800 020 653
- Speak and listen (speech-to-speech relay) users phone 1800 555 727 then ask for 1800 020 653
Making a complaint
All complaints received by the TGA are carefully prioritised. We value all information about cases of potential non-compliance and regularly adjust our strategies for prioritisation in response to new information or trends.
We take a risk-based approach to complaints which is consistent with our approach to regulating therapeutic goods. The actions we take reflect the likely risks associated with non-compliance.
- Make a complaint about advertising
- Make a complaint about the TGA: see the TGA customer service standards
- Report a perceived breach of the Therapeutic Goods Act or questionable practices relating to therapeutic products
- About the TGA's Complaints handling process
- Make a complaint about a health practitioner to the Australian Health Practitioner Regulation Agency (AHPRA)
- Report problems with agricultural chemicals or veterinary medicines to the Australian Pesticides & Veterinary Medicines Authority (APVMA)
Other information lines
If your enquiry relates to a specific function of the TGA, you may find the alternative contact points listed below helpful in dealing with your particular enquiry.
Due to privacy considerations the TGA does not publish individual staff members' contact details.
- Advertising claims
- Authorised prescribers
- Blood and tissues
- Clinical trials
- Complementary medicines
- eBusiness services
- Manufacturing therapeutic goods
- Media enquiries
- Medical devices or IVDs
- Over-the-counter (OTC) medicines
- Payments or invoices
- Prescription medicines
- Problem reporting
- Recalls of medicines or medical devices
- Scheduling of medicines or poisons
- SME Assist
- Special access scheme
- Street address: TGA, 136 Narrabundah Lane, Symonston ACT 2609, Australia
- Postal address: TGA, PO Box 100, Woden ACT 2606, Australia
- 02 6203 1605
Standards of service you can expect from TGA Information lines
The way we handle each enquiry depends on the nature and complexity of the request, and we strive to meet the service commitment outlined in the TGA customer service standards, that is:
- acknowledge your letters and emails within 5 working days and ensure that our responses to you are timely, relevant and easy to understand
- where a full response cannot be provided within 5 working days, advise you when a response can be expected and keep you informed on progress if the issue is complex
- provide a courteous, efficient telephone service
- aim to respond to voice mail messages within 2 working days.
For general privacy information, see: Privacy.
The TGA collects personal information from you in order to respond to your enquiry. You are free to deal with the TGA anonymously or under a pseudonym, but doing so may in some circumstances mean we are unable to follow up on your enquiry.
Sometimes, people making enquiries give personal information about other people in their phone call or email to the TGA. We discourage you from giving us that kind of information unless it is absolutely necessary; but where you do provide us with such information, the TGA manages that information in accordance with the Privacy Act 1988.