Surflink Media and Surflink Media 2 (Models 200 and 210) - used with wireless hearing aids

Recall for product correction (firmware update) - may cause interference with mobile towers

5 October 2017

Consumers and health professionals are advised that Starkey Hearing Technologies, in consultation with the TGA, is undertaking a recall for product correction (firmware update) for Surflink Media and Surflink Media 2 (models 200 and 210).

Surflink Media and Surflink Media 2 are devices that wirelessly stream stereo sound from electronic devices, such as televisions, radios or MP3 players, to compatible hearing aids.

It has been identified that these devices may be operating outside their permissible frequency band (915-928 MHz) and may cause interference with mobile towers (operating in the 902-915 MHz frequency band).

This potential interference does not cause any interruption to the Surflink Media and Surflink Media 2 devices. They will continue to function correctly.

Users are being asked to temporarily return their devices to Starkey Hearing Technologies so they can undertake a firmware update to correct this issue. Updated devices will only operate within the permissible 915-928 MHz frequency band.

Information for consumers

If you or someone you provide care for uses a Surflink Media or Surflink Media 2 device, you should receive further information about this issue from Starkey Hearing Technologies, as well as a form to fill in and a prepaid bag to return the device. Alternatively, you can choose to return the device to the clinic where you purchased it.

Once the firmware has been updated, it will be returned to you or the audiology clinic where you purchased it so that it can be returned to you.

If you have any questions or concerns about this issue, talk to your audiology clinic or call Starkey Hearing Technologies directly on 1800 024 985.

Information for all health professionals

Please be aware of this issue and advise patients accordingly if they seek advice.

Information for audiology clinics and suppliers

Starkey Hearing Technologies has written to audiology clinics and suppliers providing further information about this issue, including details of the recall procedure. This information includes a patient letter, which should be sent to any patients who have purchased Surflink Media or Surflink Media 2 devices (models 200 and 210).

Please check your stock and quarantine any affected devices. Follow all other applicable recall instructions.

If you have any questions or concerns about this issue, call Starkey Hearing Technologies on 1800 024 985.

Reporting problems

Consumers and health professionals are encouraged to report problems with medical devices. Your report will contribute to the TGA's monitoring of these products. For more information see the TGA Incident Reporting and Investigation Scheme (IRIS).

The TGA cannot give advice about an individual's medical condition. You are strongly encouraged to talk with a health professional if you are concerned about a possible adverse event associated with a medical device.