Medela breastpumps detachable wall plug for AC power adapter

Recall - risk of electric shock due to breakage

26 August 2016

Consumers and health professionals are advised that Medela Australia, in consultation with the TGA, is recalling a detachable wall plug, which is a component of the AC power supply for certain personal use Medela breastpumps sold via retailers, pharmacies and online in Australia. This recall does not apply to Lactina and Symphony pumps sold to hospitals or rental providers.

Medela breastpump highlighting the detachable wall plug and AC power adapter

Between 2009 and 2016, the detachable wall plug and AC power adapter were sold together as a stand-alone product, or supplied with the following Medela breastpumps:

  • Medela Freestyle
  • Medela Swing
  • Medela Swing Maxi
  • Medela Swing Essentials
  • Medela Swing Premium

There have been a small number of reports of the detachable wall plug breaking into two parts and potentially exposing the metallic contacts. If this occurs while the wall plug is plugged into an active power point, there is a risk of electric shock to the user.

Medela Australia is recalling and replacing the affected detachable wall plugs.

Three different detachable wall plugs, sourced from different suppliers, were used in the above products. Only one of these is affected by this recall.

The affected wall plugs have no markings on the back, while the unaffected wall plugs have a zig-zag pattern/etching or a white dot marked on them.

The wall plug marked with an 'X' is the affected component.
The wall plug marked with an 'X' is the affected component.

Please note that the AC power adapter itself is also not affected by this recall.

Neither the AC power adapter nor unaffected wall plugs need to be returned and no replacements are being offered for any unaffected components.

Information for consumers

If you have a Medela Freestyle, Medela Swing, Medela Swing Maxi, Medela Swing Essential or Medela Swing Premium breastpump, check the detachable wall plug to see if it is affected by this recall.

If your detachable wall plug has a zig-zag pattern/etching or a white dot marked on it (as shown in the picture above), then it is not affected by this issue.

However, if you do have an affected wall plug, stop using it and contact Medela Australia to arrange a replacement component:

Website: www.medela.com.au

Email:

Phone: 1800 787 345

Address: 3 Arco Lane, Heatherton VIC 3202

If your wall plug breaks while plugged in, ensure the power is switched off before trying to remove it.

Please note that your breastpump and the AC power adapter component is not affected by this recall and does not need to be returned.

Information for health professionals

Please be aware of the above issue and advise patients accordingly if they seek advice.

Reporting problems

Consumers and health professionals are encouraged to report problems with medical devices. Your report will contribute to the TGA's monitoring of these products. For more information see the TGA Incident Reporting and Investigation Scheme (IRIS).

The TGA cannot give advice about an individual's medical condition. You are strongly encouraged to talk with a health professional if you are concerned about a possible adverse event associated with a medical device.