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Durex Real Feel condoms, 6 pack

Recall - single batch does not pass shelf life durability tests

1 August 2018

Reckitt Benckiser (RB), in consultation with the TGA, is conducting a recall of one batch of Durex Real Feel polyisoprene (non-latex) condoms as testing has found this batch will likely not meet specifications at the end of its shelf-life in 2021.

The affected condoms come from batch number 1000432443 (expiry January 2021). No other batches are affected by this issue.

The recall followed RB's in-house durability testing during which the affected batch was heat treated to simulate three years of shelf-life ageing and failed subsequent pressure tests.

There is no immediate safety concern for consumers and there have been no adverse events reported in Australia regarding this batch of condoms.

Information for consumers

If you have Durex Real Feel condoms from batch 1000432443, do not use them.

Call RB's consumer relations line on 1800 022 046 to arrange the return of affected product and a refund.

Information for health professionals

The affected batch 1000432443 was distributed to retailers from 8 May 2018 until 25 June 2018.

If you have been supplied with condoms from the affected batch RB should have been in contact with you to arrange return of affected stock.

If you have not been contacted or you have further questions, call RB's customer service teams on 1800 803 608.

Reporting problems

Consumers and health professionals are encouraged to report problems with medical devices. Your report will contribute to the TGA's monitoring of these products. For more information see the TGA Incident Reporting and Investigation Scheme (IRIS).

The TGA cannot give advice about an individual's medical condition. You are strongly encouraged to talk with a health professional if you are concerned about a possible adverse event associated with a medical device.