Contact the TGA
If you are not sure who to contact, please telephone our Information line on 1800 020 653 or email info@tga.gov.au.
About the Information line - 1800 020 653
The Information line is the main contact point for the TGA, providing a dedicated phone line and email enquiry service.
It is staffed Monday to Friday, 9:00am to 5:00pm (AEST).
The Information line is the first point of contact for enquirers approaching the TGA, including those with general enquiries and those who are unsure who they need to speak to.
To speak to a TGA Information Officer call 1800 020 653 (freecall within Australia). If you are using a mobile phone that does not allow 1800 line calls please call 02 6232 8644.
International callers
If you are calling from overseas please call +61 2 6232 8644.
National Relay Service
Users with a hearing or speech impairment can call through the National Relay Service:
- TTY or computer with modem users phone 1800 555 677 then ask for 1800 020 653
- Speak and listen (speech-to-speech relay) users phone 1800 555 727 then ask for 1800 020 653
Other information lines
If your enquiry relates to a specific function of the TGA, you may find the alternative contact points listed below helpful in dealing with your particular enquiry.
Due to privacy considerations the TGA does not publish individual staff members' contact details.
- Advertising claims
- Authorised prescribers
- Blood, tissues & biologicals
- Clinical trials
- Committees
- Complaints
- Complementary medicines
- Cosmetics
- Manufacturing therapeutic goods
- Media enquiries
- Medical devices or IVDs
- eBusiness services
- Over-the-counter (OTC) medicines
- Payments or invoices
- Prescription medicines
- Problem reporting
- Recalls of medicines or medical devices
- Scheduling of medicines or poisons
- Special access scheme
Address
- Street address: TGA, 136 Narrabundah Lane, Symonston ACT 2609, Australia
- Postal address: TGA, PO Box 100, Woden ACT 2606, Australia
Fax
- 02 6203 1605
Standards of service you can expect from TGA Information lines
The way we handle each enquiry depends on the nature and complexity of the request, and we strive to meet the service commitment outlined in the TGA customer service standards, that is:
- acknowledge your letters and emails within 5 working days and ensure that our responses to you are timely, relevant and easy to understand
- where a full response cannot be provided within 5 working days, advise you when a response can be expected and keep you informed on progress if the issue is complex
- provide a courteous, efficient telephone service
- aim to respond to voice mail messages within 2 working days.