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TGA Internet site redevelopment: consultation on content and structure

Consultation

20 August 2010

This consultation closed on 1 December 2010.

The TGA invited responses from interested parties on options for the redevelopment of the TGA website http://www.tga.gov.au and their preferred methods of receiving communications from the TGA.

The consultation paper invited comments on the proposals that included proposed homepage elements; draft TGA website structure; suggestions on how the content of the TGA website could be improved and preferred methods of receiving communications from the TGA.

After consideration of the responses, the TGA will include the preferred options as part of the redeveloped TGA website.

The redeveloped TGA website was launched on 4 May 2011.

Purpose

The objective of this paper was to consult interested parties on options for the redevelopment of the TGA website http://www.tga.gov.au and their preferred methods of receiving communications from the TGA. After consideration of the responses, the TGA will include the preferred options as part of the redeveloped TGA website.

Please note, the eBusiness Services website http://www.ebs.tga.gov.au is not part of the proposed redevelopment.

Background

The TGA is seeking to improve the transparency and clarity of its communications and an accessible, usable website is central to this aim.

The TGA website is one of the TGA's major tools for communicating with external stakeholders. The TGA website was initially established in 1998. Since then, the website has undergone a number of restructures and redesigns to ensure compliance with technical and government web standards and to improve the findability of information. However, publishing processes, content development processes and the existing content have never been properly reviewed to ensure that the website is meeting its communications potential and the needs and expectations of stakeholders.

The TGA website was included in the TGA's Communications and consultation processes: online survey 2009. 56% of survey respondents were 'satisfied' or 'very satisfied' with the website, however a number of key issues arose that need to be addressed before the satisfaction level can be increased and to ensure that this communications channel is being used effectively. Responses to the survey showed that users found:

  • the home page difficult to navigate;
  • content was old and out of date; and
  • the search engine gave too many irrelevant results.

Objectives

The aim of the TGA website redevelopment is to create a website with:

  • a modern look & feel;
  • improved navigation across the site;
  • content that is accurate and up to date;
  • a search facility that is effective;
  • appropriate accessibility and functionality; and
  • content that is ordered in a logical, user-centred manner.

Options

A number of options have been prepared to enhance the operation and effectiveness of the TGA website. These are improvements to the homepage, structure and other mechanisms to enhance the TGA's communications activities (e.g. email alerts, community questions).

The proposed structure and home page elements have been developed using feedback, comments and suggestions that the TGA has received from various internal and external sources.

In this consultation the TGA would like your comments on the:

  • proposed homepage elements;
  • draft TGA website structure; and
  • suggestions on how the content of the TGA website could be improved.

Please note these documents do not show the visual design of the site, only the elements that will form the basis of the design.

The TGA asked for feedback on the proposed and draft options and/or on the specific questions that follow.

Submissions could be made electronically through an online form or emailed to the Project Team directly.

Consultation questions

There are 10 questions about the:

  • proposed homepage elements;
  • draft TGA website structure;
  • TGA website content; and
  • current communications mechanisms.

Comments boxes were included in the online response form for respondents who wish to provide additional comments, suggestions or criticisms.

TGA website homepage elements

Please read the document outlining the proposed home page elements and provide any comments, suggestions or criticisms.

Comments -

  1. Are there any major areas missing from the proposed homepage?
    • Yes
    • No
    • If yes, please identify the areas.

TGA website structure

Please read the document outlining the proposed draft TGA website structure and provide any comments or criticisms.

Comments -

  1. Does the proposed structure reflect a logical grouping of information?
    • Yes
    • No
    • If no, please provide any comments.
  2. Are the category labels meaningful and easy to understand?
    • Yes
    • No
    • If no, please provide any comments.
  3. Are there any major categories of information missing?
    • Yes
    • No
    • If yes, please provide any comments.

TGA website content

  1. What page/s of the TGA website do you most frequently use?
  2. Is the content contained within these pages relevant and suitable to your needs?
    • Yes
    • No
    • If no, please provide any comments.
  3. Is the content contained within these pages timely and up to date?
    • Yes
    • No
    • If no, please provide any comments.

TGA communications mechanisms

  1. Respondents to the Communications and consultation processes: online survey 2009 identified that they would like to receive more information through email newsletters. What is the most important information that should be included in these email newsletters?
    • Recall notices
    • Current consultations
    • New products on the Australian Register of Therapeutic Goods (ARTG)
    • Products removed from the ARTG as the result of regulatory decisions (subject to legal requirements)
    • Safety alerts
    • Changes in regulatory practices
    • Other (please identify)
  2. How would you like to receive this advice?
    • As individual notices when the information is released?
    • As part of a combined weekly newsletter?
    • Other (please identify)
    Please note, information with significant public health impacts will always be issued through a variety of mechanisms as well as through individual notifications.
  3. Would you like the TGA to use social media as part of its communications activities? For example, would you sign up to a TGA Twitter feed for safety alerts or be involved in a timed online forum about specific TGA consultations?
    • Yes
    • No
    • Comments

Which of the following best describes you?

  • Health professional
  • Consumer
  • Working in the medical products industry
  • Other (please advise)

Submissions received

How to access a pdf document

Submissions received in response to the consultation paper (apart from those marked as confidential) are published below: