You should have already nominated at least two individuals who are authorised to act as recall contacts for your organisation and implement a recall action:

• If you have nominated current recall contacts, continue to Step 4.
• If you have not nominated any recall contacts, or the ones you have nominated are out of date, ask your TGA Business Services administrator to update your records now.
• If you do not have a TGA Business Services administrator (for example, you have illegally supplied therapeutic goods), continue to Step 4.

How your administrator nominates recall contacts

The steps for the 'administrator' to nominate recall contacts:

1. Log in to TGA Business Services.
2. View my organisation.
3. View all contacts.
4. Edit a contact or add new contact.
5. Under 'Organisation contact role' select 'RC - Recalls Contact'.
6. Enter a mobile number so that the TGA can contact the individual out of hours.
7. Check that the contact is authorised to speak with the TGA:
   1. 'Contact authorisation' appears directly under 'Organisation contact role'
   2. for your own entry, 'Account settings' will show 'Additional information' if you are authorised to speak to the TGA.
8. Save the information by selecting 'Update details' (when editing a contact) or 'Create' (when adding a contact).