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TGA stakeholder survey 2018

20 December 2018

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Methodology

A survey of stakeholders of the TGA was conducted in June and July 2018. Key stakeholders identified through TGA mailing and client listings were invited to log in to an online survey and provide feedback across a range of service areas.

The survey was developed by the TGA in conjunction with the Department of Health Market Research Unit. The 2018 survey largely replicates the 2016 and 2017 surveys, allowing identification of trends across years for key question sets.

Key focus areas for the survey were:

  • Reputation and trust in TGA;
  • Risk management;
  • Communications and information;
  • TGA information website;
  • TGA Business services website;
  • SME Assist; and
  • TGA Consultations and events.

The survey was open from 19 June 2018 until 20 July 2018. During the survey period potential participants were invited to participate via an individualised email. To encourage participation, non-respondents were issued with up to four reminder emails throughout the survey period.

A total of 23,058 unique emails were sent an invitation to the survey. Response rates are outlined in Figure 1 below. As outlined, 4,661 emails were identified as invalid. Amongst the valid group of emails in the sample (n=18,433), 2,940 survey log-ins were recorded, with 2,274 providing valid responses to the survey. Based upon the invitation numbers, the final response rate for the survey is 10% (or 12% based upon the known valid sample of 18,433).

Figure 1: Survey fieldwork and response rates

The 2018 survey was open from 19 June to 20 July 2018.Invitations issued: 19 June 2018 - 23,058 invitations issued.Invalid sample: 4,661 emails identified as invalid. This includes emails that bounced and individuals who had moved on to other roles no longer relevant to the TGA.Link requests: In addition to the original sample, a further 36 additional links were requested and sent to individuals.Valid sample: The final sample included 18,433 valid emails.Survey reminders: Four survey reminders were issued to those who had not yet participated.Survey log-ins: A total of 2,940 surveys were started. Of these 2,274 valid responses were received.Response rate: The survey closed on 20 July 2018. Response rates - 10% based on total sample; 12% based on valid sample. Note - An unknown number of duplicate invitations were issued to individuals with more than one emal address in the database. This reduces the overall response rate.

The 2018 survey was open from 19 June to 20 July 2018.

Invitations issued: 19 June 2018 - 23,058 invitations issued.

Invalid sample: 4,661 emails identified as invalid. This includes emails that bounced and individuals who had moved on to other roles no longer relevant to the TGA.

Link requests: In addition to the original sample, a further 36 additional links were requested and sent to individuals.

Valid sample: The final sample included 18,433 valid emails.

Survey reminders: Four survey reminders were issued to those who had not yet participated.

Survey log-ins: A total of 2,940 surveys were started. Of these 2,274 valid responses were received.

Response rate: The survey closed on 20 July 2018. Response rates - 10% based on total sample; 12% based on valid sample. Note - An unknown number of duplicate invitations were issued to individuals with more than one emal address in the database. This reduces the overall response rate.

Data was downloaded directly from the Qualtrics survey host site in .csv format. Analyses were conducted in Microsoft Excel. Analyses consisted of basic cross tabulations across all question sets and major variables of interest. Where available, comparison of results with the previous surveys conducted in 2016 and 2017 was also conducted.

A feature of the survey design was to allow all respondents to opt out of individual questions or progress through the survey without answering all questions. Where possible, questions were not compulsory, allowing for no response to be provided. Whilst minimising survey drop outs, this structure has implications for the data that results from the survey, with varying levels of completion applicable to each question in the survey. Analyses in this report are based upon only those participants who answered each question, excluding those who did not answer.

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