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TGA consumer survey 2018

20 December 2018

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Feedback and consultation

Agreement on a range of statements relating to feedback and consultation shows a pattern of high neutral (Neither) or NA/Don't know responses (Table 49). On three of the four measures presented these responses combine to account for more than half of the responses (Listens to feedback 60%; Consultation is timely 65%; Provides opportunities to input 55%), with the final measure showing a level of just under half (Able to provide feedback 49%). These patterns are likely to reflect a general lack of experience or engagement with such processes.

Amongst those who either agreed or disagreed with the statements, the strongest outcome is observed in relation to the ability to provide feedback, with 42% agreement and less than 10% disagreement. For other measures the observed levels of nett agreement are relatively low, with substantial numbers of responses highlighting disagreement. Providing opportunities for input (26% Nett agreement; 19% Nett disagreement), Listening to feedback (24% Nett agreement; 16% Nett disagreement) and Timeliness of consultations (21% Nett agreement; 14% Nett disagreement) all represent opportunities to improve perceptions of stakeholders. As highlighted in further detail below, engagement and work with existing community stakeholders or those who have a strong interest in the work of the TGA represents a key opportunity here.

Table 49: TGA Feedback and Consultation (%)

Please select your level of agreement with the following statements:
Statement Nett disagree Strongly disagree Disagree Neither Agree Strongly agree Nett agree NA/Not Sure N
I am able to provide feedback to the TGA 8.9 2.5 6.4 27.8 30.8 11.0 41.8 21.5 1082
The TGA listens to feedback 16.2 5.9 10.3 36.2 17.2 6.3 23.5 24.1 1082
TGA consultation is timely 13.5 4.3 9.2 36.3 14.4 6.7 21.1 29.1 1082
The TGA provides opportunities to input into key decisions that impact me 18.9 7.1 11.7 30.1 17.9 8.4 26.3 24.7 1082

Base: Aware of TGA

Consistent with a range of other areas in the survey, participants in the population based Panel sample are generally more likely to view the statements positively, showing higher levels of agreement and lower levels of disagreement (Table 50). The exception is in relation to providing feedback, where slightly higher numbers in the Opt-in sample agree with the statement.

Despite generally higher overall agreement compared to the Opt-in sample, the observed levels amongst the general population sample show low overall agreement between 30% and 41%; however, levels of disagreement are low (under 10%) for all statements. Notably, this (Panel) group is more likely to highlight a Not applicable/Don't know response, reflecting the limited direct experience in the broader population with TGA feedback, consultation and feedback processes (Table 50).

Results in the Opt-in sample show very low levels of agreement and high levels of disagreement across three of the four measures - Listens to feedback; Consultation is timely; Provides opportunities to input into key decisions (Table 50). Of particular note for this group is that on two measures - Listens to feedback and Provides opportunities to input - the level of Nett disagreement is greater than the level of agreement. These areas represent key opportunities for engagement with community members with an identified interest in TGA focus areas.

There are no observable differences across gender in either sample sets.

Table 50: TGA Feedback and Consultation by sample (%)

Please select your level of agreement with the following statements:
Statement Sample Nett disagree Neither Nett agree NA/Not Sure N
I am able to provide feedback to the TGA Opt-in 10.8 29.1 42.9 17.2 553
Panel 6.8 26.5 40.6 26.1 529
The TGA listens to feedback Opt-in 26.4 38.7 13.6 21.3 553
Panel 5.5 33.6 33.8 27.0 529
TGA consultation is timely Opt-in 20.4 41.0 12.5 26.0 553
Panel 6.2 31.4 30.1 32.3 529
The TGA provides opportunities to input into key decisions that impact me Opt-in 29.8 32.2 17.0 21.0 553
Panel 7.4 28.0 36.1 28.5 529

Patterns of responses across age groups within the two sample frameworks are shown below (Figures 28 and 29 and Tables 51 and 52). Within the Opt-in sample, Nett agreement levels show minimal variation across age groupings. In contrast, there is a strong pattern in the Population (Panel) sample, with younger participants more likely to agree with the range of statements presented and older participants far less likely to agree.

Figure 28: Feedback and consultation - Opt-in sample by age - Nett agree (%)
Line chart of Table 51 data

Table 51: Feedback and Consultation - Opt-in sample by age - Nett Agree (%)

Please select your level of agreement with the following statements: (% Nett agree)
Age Provide feedback Listens to feedback Timely consultation Opportunities to input
18-34 44.9 10.2 14.3 14.3
35-54 39.9 11.7 10.8 15.7
55+ 45.0 15.7 13.6 18.6
Total 42.9 13.6 12.5 17.0
Figure 29: Feedback and consultation - Population (Panel) sample by age - Nett agree (%)
Line chart of Table 52 data

Table 52: Feedback and Consultation - Population (Panel) sample by age - Nett Agree (%)

Please select your level of agreement with the following statements: (% Nett agree)
Age Provide feedback Listens to feedback Timely consultation Opportunities to input
18-34 53.8 47.9 55.5 58.0
35-54 46.2 35.9 29.3 33.7
55+ 29.2 24.8 17.3 26.5
Total 40.6 33.8 30.1 36.1

Capital city based community members in the Opt-in sample appear slightly more likely to agree on three of the four statements presented (Figure 30 and Table 53). This pattern is not consistent across samples, with Regional city/town participants showing a slightly stronger tendency to agree across the same three measures in the Panel based sample (Figure 31 and Table 54).

Figure 30: Feedback and consultation - Opt-in sample by location - Nett agree (%)
Line chart of Table 53 data

Table 53: Feedback and Consultation by location - Opt-in sample - Nett Agree (%)

Please select your level of agreement with the following statements:
Region Provide feedback Listens to feedback Timely consultation Opportunities to input
Capital city 46.7 17.3 14.3 18.0
Regional city/town 40.6 7.6 10.6 22.9
Regional/Rural area 35.0 12.5 10.0 21.3
Total 42.9 13.6 12.5 14.3
Figure 31: Feedback and consultation - Population (Panel) sample by location - Nett agree (%)
Line chart of Table 54 data

Table 54: Feedback and Consultation by location - Population (Panel) sample - Nett Agree (%)

Please select your level of agreement with the following statements:
Region Provide feedback Listens to feedback Timely consultation Opportunities to input
Capital city 40.3 33.5 28.8 34.9
Regional city/town 43.2 37.8 37.8 25.7
Regional/Rural area 38.7 29.0 29.0 25.8
Total 40.6 33.8 30.1 33.8

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