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TGA stakeholder survey 2017

26 April 2018

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Collaboration, consultation and feedback

As was the case in 2016, measures of collaboration, consultation and feedback show less positive outcomes when compared to other focus areas in the survey. Measures consistently show Agreement levels at around half of the sample and disagreement at or well above 10% (Table 13).

The strongest outcome here continues to be in relation to the ability to provide feedback, with 68% agreeing (up from 62% in 2016) that they are able to do this and 10% disagreeing (2016 14%).

Table 13: Collaboration, consultation and feedback (%)
Statement Nett Disagree Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Nett Agree NA/ Not sure N
The TGA consults with me on relevant issues 14 4 10 22 40 17 57 8 2347
I am able to provide feedback to the TGA 10 2 7 16 47 21 68 6 2344
The TGA listens to feedback 13 3 10 29 33 13 47 11 2341
TGA consultation is timely 17 4 13 26 37 13 50 7 2333
The TGA provides opportunities to provide input into key decisions that impact me 15 4 11 24 38 14 53 8 2340
The TGA provides a range of feedback channels 13 3 10 26 39 14 53 8 2347
The TGA is collaborative 15 4 11 26 39 15 53 6 2345

Across the measures here there is a strong trend toward more positive outcomes indicated by both increasing levels of Nett agreement and falling levels of Nett disagreement. This trend is evident across all statements, with increases in Nett agreement of between 5% and 10%. Of particular note is the strong rise in the range of feedback channels available (rising from 43% to 53% in 2017), Opportunities to provide input into key decisions (46% rising to 53%) and the Ability to provide feedback (rising from 62% to 68% Nett agreement).

Despite the overall positive trends, a number of opportunities for improvement across these measures continue to be evident. Most notably, building on the improvements achieved in relation to a focus on ensuring that feedback is listened to and acknowledged, ensuring consultation processes are timely and working to further promote and provide opportunities for input and feedback, including through a range of feedback channels, will be of benefit.

Figure 28: Collaboration, consultation and feedback – 2016 vs 2017 (%)

see Figure 28 in tabular format
Statement Nett Agree 2017 Nett Agree 2016
The TGA consults with me on relevant issues 57 51
I am able to provide feedback to the TGA 68 62
The TGA listens to feedback 47 42
TGA consultation is timely 50 44
The TGA provides opportunities to provide input into key decisions that impact me 53 46
The TGA provides a range of feedback channels 53 43
The TGA is collaborative 53 46

At the broadest stakeholder category, there is generally higher agreement amongst Medical products industry, Health professionals and (to a lesser extent) Community members. Government and Academic stakeholders show generally lower outcomes with lower results on measures of listening to feedback, timeliness of consultation, the range of feedback channels, providing opportunities for input and collaboration. An exception here is strong results relating to the Ability to provide feedback and mixed results across Consultation on relevant issues.

As with other question sets, there is a strong pattern evident in relation to divergent views within the Medical products industry category. The views of Industry association representatives across all measures are far more negative than other sub-groups in this category.

Figures 29-49 show detailed breakdowns across each question amongst the broad stakeholder categories as well as Health professional and Medical products industry sub-groups.

TGA consults me on relevant issues

Figure 29: TGA consults me on relevant issues by Stakeholder category

see Figure 29 in tabular format

Health pro: N=220; Community: N=13; Med prod ind: N=1340; Retailer: N=99; Gov: N=56; Academic: N=67; Media: N=2; Other: N=345.

Stakeholder group Nett Disagree Nett Agree
Health professional 21 50
Community member, consumer or community representative 23 54
Medical products industry 11 63
Retailer 14 54
Government 20 54
Academic 22 36
Media 50 0
Other 12 52

Figure 30: TGA consults me on relevant issues - Health professionals (%)

see Figure 30 in tabular format

Comp health: N=24; Dental: N=8; Med pro: N=46; Nurse: N=17; Pharmacist: N=29; Other: N=91.

Health professional category Nett Disagree Nett Agree
Complementary healthcare practitioner 25 38
Dental practitioner 38 38
Medical practitioner 22 57
Nurse 24 41
Pharmacist 10 59
Other health professional 20 52

Figure 31: TGA consults me on relevant issues – Medical products industry (%)

see Figure 31 in tabular format

Sponsor: N=763; Manufacturer: N=397; Reg Affairs Con: N=116; Ind Assoc Rep: N=14; Other: N=44.

Medical products industry category Nett Disagree Nett Agree
Product sponsor (or you work for a company that is a sponsor) 9 65
Product manufacturer (or you work for a company that is a manufacturer) 13 57
Regulatory affairs consultant 10 71
Industry association representative 36 43
Other 16 50

I am able to provide feedback to the TGA

Figure 32: I am able to provide feedback to the TGA by Stakeholder category (%)

see Figure 32 in tabular format

Health pro: N=219; Community: N=13; Med prod ind: N=1341; Retailer: N=98; Gov: N=56; Academic: N=67; Media: N=2; Other: N=344.

Stakeholder group Nett Disagree Nett Agree
Health professional 10 71
Community member, consumer or community representative 23 54
Medical products industry 9 71
Retailer 8 60
Government 14 66
Academic 10 61
Media 50 0
Other 10 67

Figure 33: I am able to provide feedback to the TGA - Health professionals (%)

see Figure 33 in tabular format

Comp health: N=23; Dental: N=8; Med pro: N=46; Nurse: N=17; Pharmacist: N=29; Other: N=91.

Health professional category Nett Disagree Nett Agree
Complementary healthcare practitioner 9 65
Dental practitioner 25 38
Medical practitioner 11 74
Nurse 12 76
Pharmacist 7 79
Other health professional 9 70

Figure 34: I am able to provide feedback to the TGA – Medical products industry (%)

see Figure 34 in tabular format

Sponsor: N=764; Manufacturer: N=397; Reg Affairs Con: N=116; Ind Assoc Rep: N=14; Other: N=44.

Medical products industry category Nett Disagree Nett Agree
Product sponsor (or you work for a company that is a sponsor) 9 71
Product manufacturer (or you work for a company that is a manufacturer) 7 71
Regulatory affairs consultant 7 72
Industry association representative 29 57
Other 9 66

TGA listens to feedback

Figure 35: TGA listens to feedback by Stakeholder category (%)

see Figure 35 in tabular format

Health pro: N=217; Community: N=13; Med prod ind: N=1339; Retailer: N=99; Gov: N=55; Academic: N=67; Media: N=2; Other: N=344.

Stakeholder group Nett Disagree Nett Agree
Health professional 12 50
Community member, consumer or community representative 15 46
Medical products industry 14 49
Retailer 13 51
Government 13 31
Academic 6 39
Media 0 0
Other 11 44

Figure 36: TGA listens to feedback - Health professionals (%)

see Figure 36 in tabular format

Comp health: N=23; Dental: N=8; Med pro: N=45; Nurse: N=17; Pharmacist: N=29; Other: N=90.

Health professional category Nett Disagree Nett Agree
Complementary healthcare practitioner 26 35
Dental practitioner 25 25
Medical practitioner 13 44
Nurse 12 59
Pharmacist 7 62
Other health professional 10 54

Figure 37: TGA listens to feedback - Medical products industry (%)

see Figure 37 in tabular format

Sponsor: N=762; Manufacturer: N=397; Reg Affairs Con: N=116; Ind Assoc Rep: N=14; Other: N=44.

Medical products industry category Nett Disagree Nett Agree
Product sponsor (or you work for a company that is a sponsor) 14 49
Product manufacturer (or you work for a company that is a manufacturer) 10 52
Regulatory affairs consultant 14 48
Industry association representative 50 21
Other 18 34

TGA consultation is timely

Figure 38: TGA consultation is timely by Stakeholder category (%)

see Figure 28 in tabular format

Health pro: N=218; Community: N=13; Med prod ind: N=1335; Retailer: N=99; Gov: N=56; Academic: N=67; Media: N=0; Other: N=341.

Stakeholder group Nett Disagree Nett Agree
Health professional 14 51
Community member, consumer or community representative 23 54
Medical products industry 17 52
Retailer 20 49
Government 27 29
Academic 21 36
Media 0 0
Other 14 51

Figure 39: TGA consultation is timely - Health professionals (%)

see Figure 39 in tabular format

Comp health: N=23; Dental: N=8; Med pro: N=46; Nurse: N=17; Pharmacist: N=29; Other: N=90.

Health professional category Nett Disagree Nett Agree
Complementary healthcare practitioner 9 48
Dental practitioner 13 38
Medical practitioner 11 43
Nurse 12 53
Pharmacist 28 52
Other health professional 12 59

Figure 40: TGA consultation is timely - Medical products industry (%)

see Figure 40 in tabular format

Sponsor: N=761; Manufacturer: N=395; Reg Affairs Con: N=116; Ind Assoc Rep: N=14; Other: N=43.

Medical products industry category Nett Disagree Nett Agree
Product sponsor (or you work for a company that is a sponsor) 17 54
Product manufacturer (or you work for a company that is a manufacturer) 17 52
Regulatory affairs consultant 12 49
Industry association representative 43 29
Other 19 30

TGA provide opportunities to provide input into key decisions that impact me

Figure 41: TGA provides opportunities to provide input into key decisions that impact me by Stakeholder category (%)

see Figure 41 in tabular format

Health pro: N=219; Community: N=13; Med prod ind: N=1336; Retailer: N=99; Gov: N=56; Academic: N=67; Media: N=2; Other: N=343.

Stakeholder group Nett Disagree Nett Agree
Health professional 21 46
Community member, consumer or community representative 23 38
Medical products industry 13 57
Retailer 17 47
Government 27 34
Academic 16 36
Media 0 100
Other 14 52

Figure 42: TGA provides opportunities to provide input into key decisions that impact me - Health professionals (%)

see Figure 42 in tabular format

Comp health: N=23; Dental: N=8; Med pro: N=46; Nurse: N=17; Pharmacist: N=29; Other: N=91.

Health professional category Nett Disagree Nett Agree
Complementary healthcare practitioner 13 61
Dental practitioner 25 38
Medical practitioner 22 33
Nurse 18 41
Pharmacist 21 59
Other health professional 21 49

Figure 43: TGA provides opportunities to provide input into key decisions that impact me - Medical products industry (%)

see Figure 43 in tabular format

Sponsor: N=763; Manufacturer: N=395; Reg Affairs Con: N=114; Ind Assoc Rep: N=14; Other: N=44.

Medical products industry category Nett Disagree Nett Agree
Product sponsor (or you work for a company that is a sponsor) 13 59
Product manufacturer (or you work for a company that is a manufacturer) 12 57
Regulatory affairs consultant 11 62
Industry association representative 71 21
Other 16 39

TGA provides a range of feedback channels

Figure 44: TGA provides a range of feedback channels by Stakeholder category (%)

see Figure 44 in tabular format

Health pro: N=219; Community: N=13; Med prod ind: N=1341; Retailer: N=99; Gov: N=56; Academic: N=67; Media: N=2; Other: N=345.

Stakeholder group Nett Disagree Nett Agree
Health professional 13 53
Community member, consumer or community representative 23 46
Medical products industry 12 55
Retailer 13 52
Government 18 45
Academic 12 36
Media 0 100
Other 11 53

Figure 45: TGA provides a range of feedback channels - Health professionals (%)

see Figure 45 in tabular format

Comp health: N=23; Dental: N=8; Med pro: N=46; Nurse: N=17; Pharmacist: N=29; Other: N=91.

Health professional category Nett Disagree Nett Agree
Complementary healthcare practitioner 13 61
Dental practitioner 25 38
Medical practitioner 13 41
Nurse 12 59
Pharmacist 14 55
Other health professional 12 57

Figure 46: TGA provides a range of feedback channels - Medical products industry (%)

see Figure 46 in tabular format

Sponsor: N=764; Manufacturer: N=397; Reg Affairs Con: N=116; Ind Assoc Rep: N=14; Other: N=44.

Medical products industry category Nett Disagree Nett Agree
Product sponsor (or you work for a company that is a sponsor) 12 58
Product manufacturer (or you work for a company that is a manufacturer) 10 54
Regulatory affairs consultant 14 56
Industry association representative 43 36
Other 11 34

TGA is collaborative

Figure 47: TGA is collaborative by Stakeholder category (%)

see Figure 47 in tabular format

Health pro: N=219; Community: N=13; Med prod ind: N=1339; Retailer: N=99; Gov: N=56; Academic: N=67; Media: N=2; Other: N=345.

Stakeholder group Nett Disagree Nett Agree
Health professional 16 51
Community member, consumer or community representative 15 46
Medical products industry 14 57
Retailer 15 52
Government 21 36
Academic 18 42
Media 0 100
Other 14 52

Figure 48: TGA is collaborative - Health professionals (%)

see Figure 48 in tabular format

Comp health: N=23; Dental: N=8; Med pro: N=46; Nurse: N=17; Pharmacist: N=29; Other: N=91.

Health professional category Nett Disagree Nett Agree
Complementary healthcare practitioner 17 48
Dental practitioner 25 38
Medical practitioner 13 46
Nurse 18 53
Pharmacist 7 66
Other health professional 18 51

Figure 49: TGA is collaborative – Medical products industry (%)

see Figure 49 in tabular format

Sponsor: N=764; Manufacturer: N=396; Reg Affairs Con: N=115; Ind Assoc Rep: N=14; Other: N=44.

Medical products industry category Nett Disagree Nett Agree
Product sponsor (or you work for a company that is a sponsor) 14 58
Product manufacturer (or you work for a company that is a manufacturer) 12 58
Regulatory affairs consultant 15 59
Industry association representative 36 29
Other 18 45

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