You are here

TGA consumer survey 2018

20 December 2018

Book pagination

Balance and trust

Amongst those with awareness of the TGA, 45% agree or strongly agree that the TGA gets the balance right between safety for consumers and access to products (Table 23). Just under one third of the overall sample disagrees with this statement.

Sixty percent of the sample agree or strongly agree that they Trust the TGA to perform its role ethically and with integrity. Just over one in five disagree with this statement.

Table 23: Balance and trust (%)

Please indicate your level of agreement with the following statements:
Statement Nett disagree Strongly disagree Disagree Neither Agree Strongly agree Nett agree Not sure N
The TGA gets the balance right between safety for consumers and access to products 29.8 10.8 19.1 19.4 35.5 9.2 44.7 6.1 1123
I trust the TGA to perform its role ethically and with integrity 21.3 9.3 11.9 15.9 39.2 20.3 59.5 3.3 1123

Base: Aware of TGA

Across these two statements there are large differences across the sample sources. Those from the Opt-in sample, representing a group with higher awareness and in many cases likely to have had direct contact with the TGA, are far more likely to disagree and less likely to agree across both statements when compared to those in the Panel based sample (Figures 12 and 13 and Tables 24 and 25). One in two participants in this sample disagree with the balance focussed statement, well above the 28% who agree. For the population (Panel) sample, a minimal 8% disagree and almost two in three agree or strongly agree. Trust in the TGA shows a similar pattern, with 46% nett agreement and 35% nett disagreement in the Opt-in sample and 75% agreement and 5% disagreement amongst the population (Panel) sample.

Overall, these outcomes highlight opportunities for addressing perceptions of trust and balance for consumers, particularly those who have already had some contact or are aware of the TGA and its activities. Further breakdowns of these responses across demographic groups within the distinct samples in the survey are provided below.

Figure 12: Balance between safety and access to products by sample source (%)
Bar chart of Table 24 data

Table 24: Balance between safety and access to products by sample source (%)

The TGA gets the balance right between safety for consumers and access to products
Statement Nett disagree Neither Nett agree Not sure
Opt-in 49.7 18.4 28.1 3.9
Panel 7.6 20.6 63.3 8.5
Overall 29.8 19.4 44.7 6.1
Figure 13: Trust the TGA (ethics and integrity) by sample source (%)
Bar chart of Table 25 data

Table 25: Trust the TGA (Ethics and integrity) by sample source (%)

I trust the TGA to perform its role ethically and with integrity
Statement Nett disagree Neither Nett agree Not sure
Opt-in 35.4 16.7 45.6 2.4
Panel 5.5 15.1 75.0 4.3
Overall 21.3 15.9 59.5 3.3

Balance and trust - Population (Panel) sample

Levels of agreement on measures of ethics, integrity and balance within the Panel (population) based sample highlight stronger agreement amongst older groups aged 55 years or older and males (See Figures 14 and 15 and Tables 26 and 27). Panel based respondents in Capital city locations (Nett agreement 77%) also appear more likely to agree that they trust the TGA when compared to both those in regional cities and towns (69%) and those in Regional/Rural areas (61%; Figure 16 and Table 28). There are no notable differences across states within this sample.

Figure 14: Balance and trust by age - Population (Panel) sample - Nett agree (%)
Bar chart of Table 25 data

Table 26: Balance and trust by age - Population (Panel) sample - Nett agree (%)

Please indicate your level of agreement with the following statements: (Nett agree %)
Age Gets the balance right Trust the TGA
18-34 63.9 67.2
35-54 59.2 72.8
55+ 66.4 81.0
Total 63.3 75.0
Figure 15: Balance and trust by gender - Population (Panel) sample - Nett agree (%)
Line chart of Table 27 data

Table 27: Balance and trust by gender - Population (Panel) sample - Nett agree (%)

Please indicate your level of agreement with the following statements: (Nett agree %)
Statement Gets the balance right Trust the TGA
Female 59.1 68.5
Male 66.9 80.5
Total 63.3 75.0
Figure 16: Balance and trust by location - Population (Panel) sample - Nett agree (%)
Line chart of Table 28 data

Table 28: Balance and trust by location - Population (Panel) sample - Nett agree (%)

Please indicate your level of agreement with the following statements: (Nett agree %)
Location Gets the balance right Trust the TGA
Capital city 63.7 77.1
Regional city/town 62.2 68.9
Regional/Rural area 61.3 61.3
Total 63.3 75.0

Balance and trust - Opt-in sample

Despite overall lower levels of agreement and high disagreement when compared to the Panel based sample there are similar patterns evident in relation to both gender and regional location in the Opt-in sample. Males appear generally more likely to express agreement with both statements (Figure 17 and Table 30). Similarly, those in capital city locations show stronger levels of agreement in comparison to other locations (Figure 19 and Table 31). There are minimal differences across age groups within the Opt-in sample (Figure 17 and Table 29).

Figure 17: Balance and trust by age - Opt-in sample - Nett agree (%)
Line chart of Table 29 data

Table 29: Balance and trust by age - Opt-in sample - Nett agree (%)

Please indicate your level of agreement with the following statements: (Nett agree %)
Age Gets the balance right Trust the TGA
18-34 32.1 49.1
35-54 28.0 46.4
55+ 27.3 44.0
Total 28.2 45.8
Figure 18: Balance and trust by gender - Opt-in sample - Nett agree (%)
Line chart of Table 30 data

Table 30: Balance and trust by gender - Opt-in sample - Nett agree (%)

Please indicate your level of agreement with the following statements: (Nett agree %)
Gender Gets the balance right Trust the TGA
Female 26.7 43.2
Male 31.8 51.5
Total 28.1 45.6
Figure 19: Balance and trust by location - Opt-in sample - Nett agree (%)
Line chart of Table 31 data

Table 31: Balance and trust by location - Opt-in sample - Nett agree (%)

Please indicate your level of agreement with the following statements: (Nett agree %)
Age Gets the balance right Trust the TGA
Capital city 33.8 50.5
Regional city/town 20.6 40.0
Regional/Rural area 22.1 39.5
Total 28.1 45.6

Book pagination