Uniform recall procedure for therapeutic goods (URPTG), 2004 edition

2004 edition

Book pagination

5 October 2017

Appendix V: Parties advised of recalls by the Australian co-ordinator

For each recall action, the Australian Recall Coordinator forwards, in writing by email, a notice to the relevant parties listed below and to the recall coordinators for each state and territory. Such notices include:

  • identification of the goods for which recall action is being taken,
  • the nature of the problem,
  • an assessment of consumer hazard (i.e. Class I, II or II),
  • the distribution of the goods, and
  • the action proposed.

For urgent recalls, the Australian Recall Coordinator will notify parties by telephone with confirmation in writing.

Group 1: for all medicine and medical device recalls
Name Address Other contact details

Chief Pharmacist
Joint Health Command
Department of Defence

(Also blood recalls)

Campbell Park Offices
Canberra ACT 2600

Phone: 02 6266 3924

Email: DOSMAD.JHC@defence.gov.au

Recall Coordinator
Recalls & Hazard Assessment Product Safety Branch
Australian Competition & Consumer Commission
GPO Box 3131
Canberra ACT 2601

Phone: 02 6243 1262

Email: recalls@accc.gov.au

Chief Medical Officer
Australian Antarctic Division
Department of the Environment
203 Channel Highway
Kingston TAS 7050
Fax: 03 6232 3310
National Manager
Pharmaceutical Benefits Branch
Department of Human Services

Phone: 02 6141 8394

Phone: PBS Helpdesk: 13 22 90

Email: pbs.listings@humanservices.gov.au

Email: CO.PBS.Help.Desk@humanservices.gov.au

Ms Kerren Hosking
NPS MedicineWise

Level 7/418a Elizabeth Street
Surry Hills NSW 2010

PO Box 1147
Strawberry Hills NSW 2012

Phone: 02 8217 8796

Fax: 02 8217 8765

Email: khosking@nps.org.au

Ministry of Health, Wellington, New Zealand,
Kathy Daly (all recalls)

Email: recalls@moh.govt.nz

Phone: +64 4 819 6894

Shung Wang (medicines & blood components)
N/A Phone: +64 4 819 6833
Robert Jelas (medical devices)
N/A Phone: +64 4 819 6881
Pharmaceutical Benefits Division,
Department of Health

Email: pbac@health.gov.au

Geoffrey Davies
Pharmacist Health Systems
Program Office
Department of Defence
256-310 St Kilda Road
Southbank Vic 3006

Phone: 03 9282 7293

Email: geoffrey.davies2@defence.gov.au

Email: hlthspo.pharm@defence.gov.au

Australian Private Hospitals Association
Mr Michael Roff
Chief Executive Officer
PO Box 4502
Kingston ACT 2604

Phone: 02 6273 9000

Fax: 02 6273 7000

Email: Michael.roff@apha.org.au

Group 2: for consumer level recalls only
Name Address Other contact details
Peter Waterman Director, Public Affairs Pharmaceutical Society of Australia
PO Box 42
Deakin West ACT 2600

Email: psa.nat@psa.org.au

Email: media@psa.org.au

Fax: 02 6285 2869

Head of Content, Choice 57 Carrington Road
Marrickville NSW 2204
Email: ausconsumer@choice.com.au
The Pharmacy Guild of Australia PO Box 7036
Canberra Business Centre ACT 2610

Fax: 02 6270 1800

Email: guild.nat@guild.org.au

Group 3: for blood and blood components
Name Contact details
National Blood Authority Email: supply.management.fresh@blood.gov.au
Group 4: for overseas recall notifications
Overseas health authorities, either directly or via the Australian embassy, in countries to which the goods were exported.
Group 5: when poisoning is possible
Name Contact details
New South Wales Poisons Information Centre

Fax: 02 9845 3597

Email: nswpoisons@chw.edu.au

Queensland Poisons Information Centre

Phone: 13 11 26 (hotline)

Fax: 07 3068 1919

Email: Poisons.Info@health.qld.gov.au

Victoria Poisons Information Centre

Fax: 03 9496 4912

Email: jeff.robinson@austin.org.au

Western Australia Poisons Information Centre

Fax: 08 9346 3493

Email: poisonscentre@health.wa.gov.au

Email: ann-maree.lynch@health.wa.gov.au

Group 6: when sold in grocery retailers: This group applies to recalls of unscheduled medicines and medical devices sold in grocery retailers.
Name Address Other contact details
Operations Manager
Australian Retailers Association (supermarkets)
Head Office, Level 10,
136 Exhibition Street
Melbourne, VIC 3000

Email: info@retail.org.au

Fax: 03 8660 3399


IGA Distributors

1 Thomas Holt Drive
Macquarie Park NSW 2113

Fax: 1800 021 731

Fax: 02 9741 3138

Email: recalls@metcash.com

Email: George.passas@metcash.com

Email: consumersupport@metcash.com

Group 7: orthopaedic joints
Name Address Other contact details
Australian Orthopaedic Association National Joint Replacement Registry
Discipline of Public Health
MDP DX 650511
University of Adelaide SA 5005

Phone: 08 8313 3592

Fax: 08 8223 4075

Email: cturner@aoanjrr.org.au

Australian Orthopaedic Association Level 12
45 Clarence Street
Sydney 2000

Phone: 02 8002 1062

Fax: 02 8071 8002

Email: kathy.hill@aoa.org.au

Version history
Version Description of change Author Effective date
V2.0 Contact details updated Recalls Unit,
Manufacturing Quality Branch
March 2017
V2.0 Contact details updated Recalls and Case Management Section 3 October 2017

Book pagination