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TGA consumer survey 2018

20 December 2018

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Access and use of information services

In total, 31% of the sample have accessed or used one or more TGA service (Table 38). Most commonly the service accessed was TGA website (25% of the total sample). Less than 5% of participants have accessed email subscription services (4.6%), RSS feed (3.1%), Twitter (2.4%) or roadshows, information sessions webinars or conference booths (2.1%).

Table 38: Access and use of information services

Have you accessed or used any of the following TGA services:
Service N %
TGA website (www.tga.gov.au) 434 25.1
TGA Email subscription information services 80 4.6
TGA RSS feed 54 3.1
TGA Twitter 42 2.4
TGA roadshows information, information sessions, webinars or conference booths 37 2.1
Other, please specify 11 0.6
None of the above 1188 68.8

Base: All respondents; Not aware of TGA coded as None of the above

Most of those who have accessed a service have accessed a single service with small numbers accessing 2, 3 or 4 services.

Use and access of services is generally lower within the population (Panel) sample. Within this sample 86% have not accessed or used any service. Despite overall low contact levels, around 10% of the general public have accessed the TGA website at some point. In contrast, the Opt-in sample shows high levels of service access, with 57% of this sample having accessed one or more service, most commonly the website (48%).

Despite large overall differences in the propensity to use services, aged based breakdowns for any service use highlight a similar pattern of responses across both the Opt-in and population (Panel) based samples (Figures 23 and 24 and Tables 39 and 41). The youngest cohort across both samples is generally more likely to have used one or more TGA services, with older groups considerably less likely to have used a service.

Figure 23: Access and use information services by - Opt-in sample (%)
Line chart of Table 39 data
Table 39: Access and use of information services by age - Opt-in sample (%)
Age Accessed or used services (%)
18-34 63.8
35-54 61.9
55+ 52.2
Table 40: Access and use of information services by gender - Opt-in sample (%)
Gender Accessed or used services (%)
Female 59.6
Male 51.8

Females in the Opt-in sample appear more likely to have used one or more service (Females 60%; Males 52%; Table 40). However for the population (Panel) sample, the overall reported access or use of services is slightly higher amongst males (16%) compared to females (12%; Table 42).

Figure 24: Access and use of information services by age - Population (Panel) sample (%)
Line chart of Table 41 data
Table 41: Access and use of information services by age -Population (Panel) sample (%)
Age Accessed or used services (%)
18-34 20.5
35-54 17.4
55+ 4.9
Table 42: Access and use of information services by gender - Population (Panel) sample (%)
Gender Accessed or used services (%)
Female 12.2
Male 16.4

Frequency of service use

Patterns of use of individual services highlight that RSS and Twitter feeds, whilst representing the smallest overall user bases in the sample, are most regularly used. Reflecting the notification based nature of these formats, more than 40% of those who access the RSS or Twitter feeds use the service Often or All the time. In contrast, 16% of website users use the site Often or All the time, with the remainder highlighting that they use the site rarely or sometimes (Table 43). Patterns of use amongst those who use these services are generally similar across demographics and survey samples.

Table 43: Frequency of service use (%)

How often do you use:
Service Frequency
Rarely Sometimes Often All the time N
TGA website 39.0 44.8 12.2 3.9 433
TGA email subscription services 21.3 42.5 20.0 16.3 80
TGA RSS feed 16.7 38.9 33.3 11.1 54
TGA twitter 14.3 45.2 28.6 11.9 42

Base: Accessed or used individual services

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