Prism Medical P300 and C300 ceiling hoist

Recall - potential for user injury as a result of device breakage

14 October 2015

Consumers and health professionals are advised that Rehab Assist, in consultation with the TGA, is recalling all Prism Medical P300 and C300 ceiling hoists manufactured before 8 June 2015 (see below for model and serial number details).

Photo of man using Prism Medical ceiling hoistPrism Medical P300 and C300 ceiling hoists are lifting devices designed to assist incapacitated patients in and out of bed. They can be used in either home or health facility settings.

There have been 17 overseas reports of the drive gear shaft on these devices breaking and in three of those cases the free-fall protection system did not engage properly. No serious injuries were reported as a result of those incidents.

There have been no reports of this problem in Australia.

All Prism Medical P300 and C300 ceiling hoists manufactured since 8 June 2015 have been upgraded to correct these issues.

Customers will be provided new, upgraded hoists to address this issue.

Affected models and serial numbers are:

  • P300 - models: 303050 and 303051; serial numbers: P303470-479, P304158/164/171/172, P304536-539, P304866/867, P305116/118, P305125-127, and P305130/134/135.
  • C300 - models: 330050 and 330053; serial numbers: C303221/224/225 and CQ303107-116.

Information for consumers

If you or someone you care for uses a Prism Medical P300 or C300 ceiling hoist with an affected serial number you should be contacted by the supplier of your device to arrange replacement. The replacement schedule is expected to be completed within a couple of weeks.

Due to the likelihood of this problem occurring being low, the lack of reasonable alternatives and the replacement time being relatively short, you can continue to use your Prism Medical P300 or C300 ceiling hoist while waiting for your new device.

If you are not contacted or have any questions or concerns about this issue, contact the supplier of your device or phone Rehab Assist on 03 9729 7978.

Information for health professionals and facilities

If you treat a patient who uses a Prism Medical P300 or C300 ceiling hoist or work in a facility that uses these devices, be aware of this issue.

If you have any questions or concern about this issue phone Rehab Assist on 03 9729 7978.

Reporting problems

Consumers and health professionals are encouraged to report problems with medical devices. Your report will contribute to the TGA's monitoring of these products. For more information see the TGA Incident Reporting and Investigation Scheme (IRIS).

The TGA cannot give advice about an individual's medical condition. You are strongly encouraged to talk with a health professional if you are concerned about a possible adverse event associated with a medical device.