TGA communications and consultation processes: Online survey 2009
3 August 2009
From 1-21 June 2009 the TGA conducted an online survey of stakeholders seeking feedback on satisfaction in relation to the effectiveness of the TGA's communication and consultation processes.
Consumers, patients, healthcare professionals and anyone connected to the medical products industry were all asked to complete the survey.
The survey was designed by the TGA. The Australian Bureau of Statistics (ABS) Statistical Clearing House assessed the survey methods and questionnaire and cleared the survey for launch. The ABS Statistical Clearing House will also be conducting a review of the results.
Survey results
Some initial results of the survey are available that show:
- who responded to the survey
- the areas people are interested in
- reasons and methods of contacting the TGA
- how many people have used the TGA eBusiness Services and TGA information websites and how often they use them
- overall satisfaction with the TGA's communication and consultation processes.
Detailed survey results
- TGA 2009 online survey initial results
3 August 2009
Helpful information about what we asked in the survey
What does the TGA mean by COMMUNICATION?
For the purpose of this survey the TGA looked at the way we communicate via our website, emails, letters, consultation documents and phone calls.
What does the TGA mean by CONSULTATION?
The TGA undertakes consultation when proposing new regulatory requirements, or changes to existing processes which may impact on its stakeholders. We do this in many ways such as:
- releasing draft documents on the TGA website and inviting comments
- holding meetings with people who have a particular interest in that area
- arranging presentations in major cities and inviting people to attend
Queries
Please email surveys@tga.gov.au.