Enquiries handling - pilot project
16 August 2012
The TGA has begun a pilot project to investigate how it can more effectively respond to phone calls and email enquiries.
This work is being undertaken by TGA staff in a dedicated Public Contact Team (PCT).
From 16 August 2012, calls to the TGA's main Information Line number (1800 020 653) and generic email address (email@example.com) are being handled in the first instance by a TGA staff member working in the PCT.
All other 1800 numbers and generic email accounts will continue to be handled by individual areas.
The pilot is scheduled to run until the end of 2012.
Content last updated: Thursday, 16 August 2012
Content last reviewed: Thursday, 16 August 2012
Web page last updated: Thursday, 16 August 2012